Frequently Asked Questions

Do you ship internationally?

Yes, please check list of countries when entering your address at the checkout. International orders will arrive between 7 and 14 working days after being placed.

Can I deliver to a PO box?

Yes, we deliver to PO Box addresses. Just enter your PO Box number into address line 1 when filling out your order details.

Can I change my delivery address?

Once your order has been placed, you cannot change the delivery address, except if you contact our Customer Service.

How can I track my order?

You can track the status of your order in your account in the section "My Orders".

My order is missing, damaged, or incorrect

If the products from your order is missing, damaged, or incorrect, please refer to the refund policy. In this case, we will issue a refund and the customers will not be responsible for the delivery fee.

What payment methods do you accept?

We accept VISA and MASTERCARD. If you do not carry a credit card with the logos above, we recommend PAYPAL as an alternative.

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